E-commerce Chatbot
ApoloTor
A luxury AI shopping experience for a perfume brand
ChatbotE-commerceAICustomer Experience
The Challenge
ApoloTor sells a premium, considered product. Generic e-commerce flows — category pages, filter-by-note dropdowns — weren't working. Customers needed guidance, not search bars. The challenge was building something intelligent enough to personalise the journey while keeping the brand feel intact.
What We Built
- Conversational product recommendation engine based on stated preferences, mood, and occasion
- Guided custom scent creation flow for customers wanting something unique
- Live order tracking integrated directly into the chat interface
- Post-purchase feedback collection feeding product development
- Tone of voice and response calibration to maintain the brand's luxury register throughout
The Result
Higher engagement at every stage of the purchase journey. Customers spend more time exploring and convert with more confidence. Brand voice held consistently across thousands of automated interactions.
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